Whitefish Bay School Board Rewrites Its $30,000 Consultant's Survey
At its June 17 meeting, the board spent about 90 minutes line-editing the community facilities survey the district is paying the Donovan Group $30,000 to produce. No one from the Donovan Group was in the room.
At its June 17 meeting, the Whitefish Bay School Board took up the community facilities survey that will shape whether a referendum lands on the November 2026 ballot. The survey is the centerpiece of what the district calls its "listen" phase.
The board spent roughly 90 minutes, from the start of the agenda item just before 8 p.m. to the approval vote at 9:19, working through the survey line by line and rewriting large portions. This is the same survey the board is paying the Donovan Group $30,000 to produce. No one from the Donovan Group was in the room.
Here's how the board got here.
They debated a survey for weeks and decided against one. Then added one at the last minute.
A community survey is not a new idea for this board. It has been on the table since shortly after the April 7 defeat, and the board kept circling it without committing. Through late April and into May, members debated a survey and a community facilitator as the two main tools for understanding why the referendum failed.
In early May, after weeks of internal back-and-forth, the board moved away from the survey — some members wanted structured feedback, others raised concerns about timing and cost, and it did not move forward.
The listening question came up again in mid-May, when the board issued a request for proposals for two separate roles: a community engagement facilitator and a communications firm. Members described the facilitator as the priority, with one calling it "essential," while voicing unease about hiring someone to help "sell" a referendum.
Then, on May 27, the board hired the communications firm and no facilitator, and committed $30,000 to the Donovan Group on a timeline built around placing a question on the November ballot in early August.
The board debated a survey and declined it. It set up a process to hire a listening facilitator and then hired none. And now, having backed away from the survey twice, it has commissioned one in the middle of summer — the exact timing its own consultant warned against.
The consultant told them summer was the wrong time
The warning is on the record, from the firm the district is paying. At the May 27 meeting, board president Kristin Bencik-Boudreau asked Donovan Group partner Brian Nicol about surveys.
He advised a simple survey from his experience: how did you vote, and why? But he cautioned that surveying in Wisconsin over the summer would hurt the response rate, and he said the prospect gave him pause from his own experience running referendum campaigns.
"I would not be giving good advice if I didn't say surveying in Wisconsin in the summer will absolutely impact your response rates. I get a little heartburn over that from my own personal experience." — Brian Nicol, the Donovan Group, May 27
The window Nicol flagged as the weakest for getting a representative response is exactly the window the district chose. A survey whose results may not be representative because of when it runs is then set to become the evidence base for a $90 million-plus November referendum decision.
The Donovan Group is the Wisconsin public-relations firm the district hired in late May to run referendum communications. The contract is for $30,000.
According to the timeline the firm provided, the district works with Donovan every week on survey revisions, postcards, and deadlines, with the survey open through July, data analysis in early August, and results presented to the board on August 12.
The professional survey writing is the product. What the board did at this meeting was take the draft that product produced and substantially rebuild it.
A live rewrite of a professional draft
In introducing the survey, Bencik-Boudreau said she "didn't like how it was laid out" and invited comments from board members.
The demographic section came apart immediately. The group reworked how the children-in-school question was structured, argued over whether grandchildren should count, whether to break out residents who attended Whitefish Bay schools themselves, and whether the answers should be "select all that apply" or yes-or-no.
From there the board moved through the questions one at a time, rewording the language on the failed April referendum, debating whether to describe it as "not approved" versus "rejected." (They went with "not approved.")
They rewrote the middle school location description paragraph through multiple read-alouds, and re-litigated how to phrase the question about why residents voted no. Much of the meeting was spent on word choice, sentence structure, and tense.
Brett Christiansen, who pushed many of the edits, argued that the firm "didn't give a survey" the board could simply accept, and that without anyone from Donovan present to explain the reasoning, he was not willing to defer to the draft as written.
Dan Tyk made the same observation from the opposite angle. In the middle of a long stretch of the board rewording questions one phrase at a time, he said: "I'm okay at going through this, but I think the more we think about this, we hired a firm. When we start wordsmithing, we're taking… we should have just written the survey then. They do this professionally. There's reasons behind why they wrote it."
"When we start wordsmithing… we should have just written the survey then. They do this professionally. There's reasons behind why they wrote it." — Dan Tyk, Whitefish Bay School Board
When listening drifts into "push polling"
A survey in a genuine listening phase is built to measure what people already think. A push poll, by contrast, is a technique that attempts to shape opinion under the guise of asking for it, by putting a persuasive premise in front of the respondent and inviting agreement. The term is used broadly for legitimate surveys that lean on leading questions. The common thread is wording that "pushes" the respondent toward a predetermined response.
To be clear, this survey is not a push poll in the strict sense. The board plainly wants real data, and several members fought hard to keep the questions neutral. Yet at several points the drafting drifted toward the leading end of that spectrum, with questions that carried a premise rather than testing one. To the board's credit, members caught some of them.
The clearest example was a proposed item on deferred maintenance. The draft language argued that including the projects in a November 2026 question would "allow the district to save money on maintenance and construction costs," with the alternative framed as paying more later.
Dan Tyk put the problem plainly, saying the language amounted to telling residents that delaying "may cost more to try to drive a certain response," and that this "should be information," not a survey question. Another member said simply that the section did not fit and did not belong. The board voted to strike it.
Nate Christenson made a related point about the survey behaving like a sales pitch: a question that effectively tells a resident "spend $6,000 more and you get this" is an upsell, not a measure of what people can afford. And when the district is asking residents how much they can invest, "we just need to ask the question."
The same pattern showed up in the survey's framing language. The introduction told residents their feedback "will directly decide" the November ballot question. Christiansen objected that the phrase was too strong and pushed to soften it to "help inform," noting the ballot question itself is only potential at this stage. The board agreed and changed it.
The question about the middle school carried a version of the same problem. Before residents were asked their view, the survey described the April plan in the district's own favorable terms — a new school built "over a portion of Armory Park" that would "recreate and honor the Veterans Memorial." That is the language the district used to sell the plan, and it leaves out cutting down mature, decades-old trees and uprooting the existing Veterans Memorial, with no plan for what replaces it.
Not every edit pushed the survey toward persuasion, and voices in the room often pushed the other way. Tyk in particular kept returning the conversation to its stated purpose, saying that in the listening phase "we should not be telling anybody anything."
Where were the $30,000 consultants?
The absence of the firm hung over the exercise, and more than one member named the contradiction. The district paid $30,000 for professional survey design, then spent an evening overriding that design without the designers present.
"This is a considerable amount of money that we're spending in a short period of time, and I just, I get worried that they're not as engaged," Tyk said.
Christiansen, even while voting yes, said he wished Donovan had been present to walk the board through what happens if the response sample turns out not to be representative, so members could prepare rather than scramble to interpret the results "in real time." When a staff member offered reassurance that the firm's analyst is invested and does this work nationwide, Tyk did not let it go. "They're not here. I get concerned," he said.
"They're not here. I get concerned." — Dan Tyk, Whitefish Bay School Board
A staff member responded that the Donovan Group "would have liked to be here tonight" but had other obligations. The survey passed anyway.
What happens next
The district has built its November timeline around a "listen, learn, launch" framework that treats the survey as the objective signal that tells the board what the community will support.
The board also declined to run a survey twice before reversing course. It put the survey in the field during the summer months its own paid consultant explicitly warned would depress response rates. It then assembled the questions itself, with framing members repeatedly flagged as leading, while the professionals hired to write it were not in the room.
Results will be gathered through July, analyzed in early August, and presented on August 12. The board will then have roughly two weeks to turn those results into a potential ballot question for November.
Then the 70-to-75-day sprint will begin.
🎤 Sign up for the next community focus group
The board's second community focus group is Tuesday, July 14, 2026, 6:00–7:30 p.m. at the middle school.
Register Here →








